|Reference||WATER ACCOUNT NR|
|Tel. Nr||013 752 6839|
|Fax Nr.||013 745 3816|
Please take note, customers MUST at all times provide their ACCOUNT NUMBERS as REFERENCE when making payments, as Sembcorp Silulumanzi will not be held responsible if the above is not done and payments are allocated incorrectly.
Sembcorp Silulumanzi is not obliged to give credit for water leaks. Customers are responsible for all water consumption that goes through their water meter including leaks that take place after the meter, i.e. on the inside of the meter going towards the property. If water leaks are detected on the inside of your water meter it will be for your responsibility to hire the services of a private plumber and have the leaks repaired as soon as possible. However, Sembcorp Silulumanzi will assist with water leaks, at its discretion in the following manner:
- Once the leak/s has been detected and repaired, retain your invoice for the cost of the repair and hand it in at our Customer Services Department. We will then keep the invoice on file and monitor your account for three months. After this, if it is established that your water consumption has dropped, Sembcorp Silulumanzi, at its discretion will award with a sewer credit for the period of the leak and charge you an average for what you normally pay for sewer. This average will be calculated using the latest three months’ reading after the leak has been repaired. This credit will not exceed more than four months. Please continue paying your account during this process to avoid any disruption in your water supply. Only one credit will be considered on your account over a twelve months period for water leaks.
In light of the above, if it is found that after you have repaired the leak and your consumption still remains consistent, then no credits will be passed on your account and you will be responsible for settling your account in full.
Please take note when selling your property it is your responsibility to notify Sembcorp Silulumanzi and please ensure that the new owner of the property comes into our offices and completes a change of ownership form. As long as the water accounts remain in your name, as the owner, Sembcorp Silulumanzi will hold you responsible for the account up until a change of ownership is done. Sembcorp Silulumanzi will not get involved between disputes as to who will be responsible for paying the water account
When intending or buying any new property, please ensure that the previous owner’s water account has been paid up to date. With regards to the Local Government Systems Act 2000 Section 118. (1)A, this responsibility lies with you and if there are any outstanding money for the water account, you will become liable for it. You are welcome to ask our Customer Care Department for assistance regarding this matter.
The onus lies upon you, as the customer to notify Silulumanzi of any change of details that need to be updated on your account. For example, change of postal address, contact numbers, etc. Accounts not paid due to statements not received, due to incorrect postal details etc, will not be considered as an excuse for non-payment.
If for any reason your statement is not received on time, please do not hesitate to contact our Customer Care Department who will gladly assist you.
If you require the assistance of Sembcorp Silulumanzi for any reason, you are welcome to contact our Customer Care Department and they will gladly assist you.
Walk in contact: 18 Nel Street, Bateleur Building, Mbombela City – Opposite Town Council.
Telephone: (013) 752-6839 (24 hrs)
Share-call number: 0861 74 5858
Standby number after hours: 083 269 1455
Fax: (013) 745-3816 or (013) 755-2618
Cell: 083 638 8982
Post: PO Box 12753 NELSPRUIT 1200
- Fill a litre flat-based bottle with water. Place the bottle at the bottom of the toilet cistern. Make sure it doesn’t disturb any other moving parts in the cistern or alternatively place two half bricks in the corners of the cistern, once again make sure it does not disturb any moving parts in the cistern . One of these two processes will ensure you have half a flush for liquids (Urine) which is good enough and you will have to flush twice for solids, full flush (Faeces).
- In order to check for leaks in your cistern, put a little food colouring in the cistern and take note if the colouring appears in the bowl below without flushing. If the food colouring does appear in the bowl below it means your cistern is not closing properly and you are losing water.
- Plan your garden. Group plants according to their water needs.
- Cover flowers / vegetable beds with mulch. Cut grass, leaves, sawdust, tree bark etc. can be used.
- Grow as many indigenous plants as possible. They need less water.
- Frequent watering makes your plants shallow rooted and more dependent on you for survival. Less watering will toughen the grass and your plants and encourage its roots to spread deeper.
- The leaves of plants and trees do not need to be watered. You can therefore focus all the water on the roots of the plants and trees to ensure that they absorb all of the water you are giving them.
- Digging a small trench around the trees in your yard will allow the water to soak in instead of running off.
- Different varieties of lawn grass have differing water requirements. Consult your local nursery for varieties that are appropriate to your area.
- When mowing the lawn, do not cut the grass shorter than 2cm. If you do, the grass will not have enough leaf area to protect itself from the burning effects of the sun.
- Use a water-can rather than a hose pipe to water plants.
- Re-use bath / shower water – if possible.
- Collect rain water from gutters - if possible.
- Avoid watering your garden in the middle of the day. The best time to water your garden is early in the morning or late in the afternoon.
- Wash your car on the lawn / grass if possible.
- Repair damaged, leaking pipes, taps etc. as soon as they are detected.
- Do not use toilets as a rubbish bin. This causes you to flush the toilet unnecessarily and is also a major cause of sewer blockages.
- Take a short shower or a shallow bath. Do not fill your bath to its maximum.
- Keep a bottle in the fridge for cold water so you don’t have to consistently run the tap for cold water.
- Don’t allow sprinklers to spray over paths and driveways.
- Install rain sensitive sprinklers.
- Do not water your garden unnecessarily during rainy months.
- Do not water your garden on windy days or during midday.
- Use a broom to clean paving, courtyards, driveways or pathways rather than a hosepipe.
- Cover your pool when not in use to save water from evaporating.
- Don’t let the tap run when brushing your teeth.
- A tap leaking 50 drops a minute, adds up to 1838 litres a year.
- When washing dishes by hand, don’t let the water run while rinsing. Fill one sink with wash water and the other with rinse water.
- Avoid washing vegetables under running water. Use a bowl instead, and afterwards empty it in the garden.
- If you have a dishwasher, only use it with a full load.
|Flushing a toilet||Up to 13 litres of water|
|Taking a full bath||Up to 120 litres of water|
|A five minute shower||Up to 30 litres of water|
|A dripping tap||One litre every 20 min|
|Washing dishes in the sink||Up to 18 litres of water|
|Automatic washing machine||Up to 265 litres of water|
|Washing hands under a running tap||Up to 5 litres of water|
|Washing a car with a hosepipe||Up to 300 litres of water|
|Topping up the pool||Up to 4000 litres of water|
Should you, for any reason, doubt the credibility of your meter reading, then you may request to have your meter tested. The procedure for meter testing is as follows:
Firstly you need to come into our offices and ask any of our full-time Customer Care Officers to have your meter tested. The Customer Care Officer will then advise you of the relevant price for the meter testing, which may then be debited to your account immediately. Further you will need to pay for a new meter which will be installed while your current meter is being sent for testing – this will also be debited to your account immediately.
The meter will be sent to the manufacturer in Johannesburg for testing. Once the results have been received, you will then be informed immediately. Should the meter be found to be registering correctly, then the money that you had paid for the meter testing and the new meter, will be forfeited. However should the meter be found to be faulty, then the money you had paid for the meter testing and the new meter, will be credited to your account immediately. The new meter readings will then be taken over a period of three months and these readings will be used as an average to correct your account accordingly. Please bear in mind that if it is found that the old meter was under registering, then your account will be adjusted to the new meter’s readings, which may result in you receiving a debit on your account that may reflect a higher bill.