OUR VISION
A trusted utility delivering a sustainable world-class service.
MISSION STATEMENT
“Conserving Water, Sustaining Life”
Applying innovative solutions, improving lives through latest technology, competent staff, and best practices.
CORE VALUES
At the epicenter of Silulumanzi are our Core Values being PEOPLE, PRODUCT & INNOVATION. These values are the basis of our inherent culture and the framework of our operations & policies.
People
WE ARE DEDICATED TO EXCEPTIONAL SERVICE DELIVERY.
We act with transparency, integrity, and accountability.
We put people first.
We perform to the best of our ability.
Product
WE PROVIDE A SAFE, CLEAN AND RESPONSIBLE SERVICE.
We deliver a reliable service.
We maintain high-quality standards.
We protect the environment.
Innovation
WE IMPLEMENT CREATIVE SOLUTIONS.
We support new ideas.
We use new technologies and best practices effectively.
We continuously improve.
Kwena Dam Status & TSC
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Self-Service Portal
It’s our mission to serve you as efficiently as possible. Utilise the customer portal to connect with us.
Visit the customer self-service portal to access and update your account
Customer Services
Apply for a new connection, find water savings tips and even some DIY information for finding leaks. Account requirements for getting connected can be found here.
ABOUT US
On a daily basis, Silulumanzi provides delivery of 120 million litres of safe drinking water to satisfy the thirst and needs of approximately 400 000 people. Silulumanzi has played a critical role in alleviating unemployment, skilling persons and thereby contributing to the local economy. We are committed to the vision of the City of Mbombela, to achieve the goal of being the ultimate destination! Conserving Water! Sustaining Lives.
WATER MANAGEMENT
Silulumanzi is an active participant in the national Department’s Blue Drop (drinking water systems) and Green Drop (wastewater systems) incentive-based compliance systems.
PROCUREMENT
Goods and services, including construction works and consultant services shall be procured through the range of procurement processes.
CORPORATE RESPONSIBILITY
To ensure a focused approach to empowerment, Silulumanzi gives back to its community through its policy that is aimed at facilitating the procurement of goods and services from Black-owned entities, promotion of entrepreneurship in historically disadvantaged communities and promoting participation of new business entrants in the water sector.
EMPLOYEE RELATIONS
Frequent coaching, mentoring, and training to cater for succession planning is given to employees to promote and maintain leadership, continuity, and expertise in defined vital positions. Silulumanzi believes in growing talent from within the organisation through accelerated development interventions.
MEDIA HUB
Here you will find our latest news, access our newsletters and view galleries of our work and projects. Sign up for our newsletter to receive them straight to your inbox.